tag:blogger.com,1999:blog-8386999095134482598.post1573580005892827954..comments2023-11-08T08:08:20.877-05:00Comments on QA Tech-Tips: HP OfficeJet Pro 6975How to clear a Printer Failure 0x6100004aJim "JR"http://www.blogger.com/profile/01053267015652256718noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-8386999095134482598.post-53581741067408037862020-05-06T00:23:12.904-04:002020-05-06T00:23:12.904-04:00Will you marry me? This is EXACTLY what I was look...Will you marry me? This is EXACTLY what I was looking for!!! MY HERO.Shukujohttps://www.blogger.com/profile/13866924455083776554noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-73891391482182035332018-10-14T16:56:34.592-04:002018-10-14T16:56:34.592-04:00Hi Jim!
I was so glad to find your post and fixin...Hi Jim! <br />I was so glad to find your post and fixing experience. I had the same scenario of "paper jam" error on start up (without actual paper jam), followed by "Printer Failure 0x6100004a".<br />I tried your solution with semi-full reset a couple of times, but the errors came back again and again. <br />Then, I noticed in your update a reference to "paper not being picked up by the paper pickup rollers". In my case the unit was coming down but the rollers didn't turn (thus no paper was fed to the printer) - spot on.<br />I followed a disassembly guide on ifixit.com to open the top cover of the printer itself. In the far right corner (in front of the ink carriage) there's an optical sensor. I made a few turns to see that there's no wear of the gears' teeth, making sure that the movement transfers to the pickup rollers bellow (paper feeder section). <br />That, in addition to steps from your guide, did the job for me and fixed the problem.<br /><br />So, Thanks for sharing your experience, without it I wouldn't know where to start. <br />Best regards, Niko.Anonymoushttps://www.blogger.com/profile/13136671140327822429noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-76936673217738569612018-08-30T18:00:59.644-04:002018-08-30T18:00:59.644-04:00Thank you Jim, I did everything as you instructed...Thank you Jim, I did everything as you instructed; it worked; I re-set the printer to the factory settings and it turned off, as you said it would. But when it came back on, it went through an "alignment" test. When it finished whizzing and banging, the original "Printer Failure" message came on the screen. The only difference was there was no returning to the home screen or back or anything. It was permanent. When I shut it off and started over, the same thing happened. I guess this means the two year old HP is now junk? ThanksAnonymoushttps://www.blogger.com/profile/17433088706076686828noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-48504060329852018592018-08-30T17:57:02.806-04:002018-08-30T17:57:02.806-04:00Thanks Jim, Your page gave me new hope... I was ...Thanks Jim, Your page gave me new hope... I was able to follow your instructions, reset the printer back to the factory settings and then turned it on again. When it finished, shut down and then re-booted the printer, it went through the "paper size alignment" settings. Once it finished this, the original message came back: Printer Failure ... 0x6100004a. Does this mean there isn't anything else I can do except to bring it in for service? I may as well buy a new printer. Too bad as this one is less than two years old.Anonymoushttps://www.blogger.com/profile/17433088706076686828noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-22808823851035021332018-07-30T20:17:51.679-04:002018-07-30T20:17:51.679-04:00I found an HP6815 all in one in a dumpster today w...I found an HP6815 all in one in a dumpster today with this problem and this worked! Thank you! I have a free printer!!<br />I will try this fix the next time it has a hissy fitAnonymoushttps://www.blogger.com/profile/09969542347727353981noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-51087540519854386462018-03-09T18:52:40.481-05:002018-03-09T18:52:40.481-05:00Didn't work for me as well - didn't spend ...Didn't work for me as well - didn't spend more than $75 on the printer so I guess it was just a throwaway one anyway<br />lizberthttps://www.blogger.com/profile/06665008563527825772noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-16056519619738477152018-02-27T19:31:04.066-05:002018-02-27T19:31:04.066-05:00Thank you so much! My printer is only 2 months old...Thank you so much! My printer is only 2 months old and I have lots of expensive ink so didn't want to get a different type of printer. Your instructions worked great, the only hard part was hitting the back button 4 times to come up to the support menu. That took a few tries and then everything else went fine. Thanks again!Audreyhttps://www.blogger.com/profile/05923350086574244789noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-852025224234584182018-02-16T08:55:38.743-05:002018-02-16T08:55:38.743-05:00Thank You. the hardest part about Tech Support th...Thank You. the hardest part about Tech Support these days is finding an actual # to call or online chat. I have been stuck with this error message for about 1 month on a 2 month old printer. Thank you for this tip to update, but I now get a non-stop error saying to "Load Paper in Tray"Kelly Markwarthttps://www.blogger.com/profile/01707041777893671928noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-46569130600782807762018-01-16T11:26:49.633-05:002018-01-16T11:26:49.633-05:00Octavio,
Thanks for sharing!
Here's an impor...Octavio,<br /><br />Thanks for sharing!<br /><br />Here's an important tip for anyone caught in this scenario - you have a new printer, it fails, and you get a "refurbished" printer as a replacement. Sometimes they'll try to tell you that "refurbished" printers come with a 90-day warranty, regardless of how long you owned it.<br /><br />In the U.S. - and very likely throughout the rest of the world - you are entitled to <strong>EITHER</strong> a 90 day warranty, <strong>OR</strong>, the rest of your original warranty <strong>WHICHEVER IS LONGER</strong>!<br /><br />In my case, HP tried to tell me that I had only a 90 day warranty even though the original (defective!) printer had something like eight or nine months of the original year-long warranty left.<br /><br />You solve this problem by going to HP's web site and "contesting" the warranty. You send them a copy of your original sales receipt along with a brief explanation of the issue and - in a week or so - your warranty status should be upgraded to its full length.<br /><br />Hope this helps!<br /><br />Jim (JR)<br />Jim "JR"https://www.blogger.com/profile/01053267015652256718noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-78992218701006946932018-01-16T10:39:29.906-05:002018-01-16T10:39:29.906-05:00Kimberly,
The same was true for me as well. I...Kimberly,<br /><br />The same was true for me as well. I'd run the fix, it would work, I'd run the fix again, it would work for a brief period again, and then - ultimately - I ended up taking the thing in for service.<br /><br />If you're still under warranty, maybe you can do the same?<br /><br />Thanks for your comment!<br /><br />Jim (JR)Jim "JR"https://www.blogger.com/profile/01053267015652256718noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-89173173885301995412018-01-11T00:30:20.675-05:002018-01-11T00:30:20.675-05:00I was so excited to find this page but sadly this ...I was so excited to find this page but sadly this fix did not work for me.Kimberly Darlingtonhttps://www.blogger.com/profile/00236214267920319687noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-89247321358595825782017-07-05T10:59:56.051-04:002017-07-05T10:59:56.051-04:00Thanks so much for this. You saved me from having ...Thanks so much for this. You saved me from having to go tell my scary boss that my printer stopped working. Cytomahttps://www.blogger.com/profile/05081920616800425646noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-60766276220949240652017-06-13T22:47:25.919-04:002017-06-13T22:47:25.919-04:00Thank you for sharing. I spent over an hour with t...Thank you for sharing. I spent over an hour with the hp rep going through troubleshooting steps and finally to what you have here. Unlike you, my issue was not solved. The rep offered to replaced it with a refurbished printer, but it will take 7 plus days to get it. The store where I purchased it will not do anything because I did not purchase their warranty. At the end of the day hp service was the worse. The only thing she could say was about the timing about the replacement was that "they are following industry protocol". She stayed with the scripted apology and was rude about it. Companies now and days have no customer service or really care of those that keep them in business. No wonder people are quick to sue! I guess that is what you would say "life protocol"! Away thank you Jim for sharing your time and knowledge!<br /><br />OL Anonymoushttps://www.blogger.com/profile/17169922433293449194noreply@blogger.comtag:blogger.com,1999:blog-8386999095134482598.post-18915327768633835022017-05-08T22:53:49.114-04:002017-05-08T22:53:49.114-04:00Thank you so very much. Could get a rep on the ph...Thank you so very much. Could get a rep on the phone and haven't been able to use my printer for weeks. Again, Thank you.Anonymoushttps://www.blogger.com/profile/15628110975753098706noreply@blogger.com